General terms and conditions of business
As of: November 2022
General terms and conditions of the legal service of the subscription help
The following general terms and conditions regulate the content of the contract concluded between the “legal service of the subscription help” and the “user” who uses the legal services of the subscription help.
§ 1 Contractual parties, services, registration, usage fee
1. Contracting parties
The contract comes with the legal service of Abo-Hilfe, Büchel 12-14 41468 Neuss
Contractual partner of the legal service of Abo-Hilfe can be a consumer or entrepreneur (hereinafter: “User”)
A consumer within the meaning of Section 13 of the German Civil Code (BGB) is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.
Entrepreneur according to § 14 BGB is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Scope of the legal service of the subscription help
The platform of the legal service of the subscription help offers every user the opportunity to terminate all ongoing obligations with third-party providers. The subscription help legal service supports its users in finding new contracts. The user is offered new contracts tailored to his needs. The user benefits from the collaboration between the legal service of the subscription help and third-party providers.
The services of the legal service of the subscription help in detail:
a ) Termination & revocation
With the homepage www.Rechtsdienstleistung der Abo-Hilfe.de, the Abo-Hilfe legal service offers the user a platform to create their individual letter of termination or revocation and send it to the third party concerned
The aim of this termination is to end a continuing obligation between the user and the third-party provider.
The user is given the opportunity to contact the affected third-party provider from the legal service of the subscription help database select with which the long-term obligation should be terminated in the future. If the user has found the third-party provider and then clicks on the “Cancel now!” or “Revoke now” field, a letter of termination or revocation tailored to his or her needs will be created for the user.
If the third-party provider is in the legal service of the Subscription help - database entered,The user can insert the third party's contact details themselves. After sending this letter, the legal services of the subscription help team will check the data provided by the third-party provider that is not included in the database and enter them into the legal services of the subscription help database.
Subsequent individual changes regarding the content of the Letter of termination or letter of revocation can be made by the user before final sending. The user is responsible for the accuracy of the added content. Before sending the cancellation or revocation, the user will be asked to enter the contractual data between him and the third-party provider required for the purpose of cancellation in certain fields. Required data includes, for example, the customer number and the user's first and last name.
Only after “clicking” on the “Send cancellation!” or “Send cancellation!” button does the user express his/her wishes, to use our service.
Only when the subscription help legal service sends the customer a confirmation email does the contract between the subscription help legal service and the user come into effect. The type of sending to the third party is at the discretion of the subscription help legal service.
The subscription help legal service initially acts as a messenger with regard to sending the termination and only sends the user's declaration of intent to a third party.
If further customer service requires that the user's termination be enforced with the provider concerned or there is a desire to receive confirmation of termination, the user also accepts that the legal service of subscription help by using this platform can represent the user in their termination matters (granting power of attorney). The granting of power of attorney also means that the subscription help legal service can take over correspondence with the user's provider. The legal service of the subscription help can, if necessary, provide or request information to the provider concerned by granting power of attorney.
The legal service of the subscription help reserves the right to contact the user, if necessary by email, WhatsApp support (chat) or telephone if the respective termination matter requires it.
Our guarantee:
- Creation of a legally effective termination and revocation formulation
- Guarantee of delivery to the user's contractual partner (third-party provider)
- Further customer service to clarify cancellation matters
When creating his cancellation, the user must take into account that his notice period is adhered to,that sending your notice of termination may take up to 10 days. The user must calculate this time before using the subscription help legal service. If the termination fails for the above-mentioned reason, the user is responsible for the unsuccessful termination.
The subscription help legal service creates a list for the users from the experience gained so far in the “termination service” area (Blacklist), with providers who have experienced difficulties or delays for various reasons. These providers may require several pieces of information so that their contractual partners can be identified. Some of these providers are also known for obviously making it more difficult for their contractual partners to terminate their contracts. With this list we would like to inform every user about these providers. If the user has canceled with these providers and has not received confirmation of cancellation within 30 days, the user is hereby requested to forward this information to us. Otherwise, subsequent clarification of this matter cannot be made or guaranteed to the provider. If you have any further questions, the support of the subscription help legal service is available:[email protected]
My world of contracts
The legal service of Abo-Hilfe offers its user the opportunity to enter and manage their current contracts with third-party providers free of charge on the www.Rechtsdienstleistung der Abo-Hilfe.de platform.
The contract management offers the user an overview of the ongoing or already terminated long-term obligations. With the cancellation alarm (if activated), the user will be reminded by email from the subscription help legal service to send the cancellation before the cancellation period expires.
c) Blog
The Legal Service of Abo-Hilfe offers a so-called “blog” on its platform www.Rechtsdienstleistung der Abo-Hilfe.de. This “blog” covers current topics as well as useful tips and tricks for consumers or entrepreneurs. There is no specific, regularly scheduled time for publication of the content.
Access to the blog is free of charge for the user.
Email: presse@Rechtsdienstleistung der Abo-Hilfe.de
3. Registration
The subscription help legal service offers the user the opportunity to register on its platform. Registration may be required for certain services. Registration is free of charge for the user. Complete registration only takes place with the confirmation email.
4. The user also takes advantage of the extended legal service of subscription help. For explanations on the extended service of the legal service of subscription help, please refer to § 7 of the general terms and conditions.
5. These general terms and conditions apply, among other things, to the domain, mobile view and the application (app).
6. Usage fee
The above-mentioned legal service subscription help services are free of charge for the user.
Acceptance of the general terms and conditions by using the platform
By using our Platform, the user agrees to the general terms and conditions of the legal service of the subscription help. § 2 Minors
Minors are not allowed to register without the consent of their legal representatives.
§ 3 Obligations of the user Blocking of the user
a) After registration has been completed, any changes to personal data must be reported immediately to the legal service of the subscription help.
b) The user must ensure that unauthorized third parties do not have access to their data.
c) The user is obliged to provide a current email address and telephone number, which the user has access to and can be reached at any time. If the user cannot be reached at the email address or telephone number provided, the subscription help legal service cannot guarantee that the termination can be delivered to a third party. The user cannot take advantage of any matters subsequently required regarding the termination (termination service).
d) For the accuracy of the contractual data provided, which consists of the ongoing obligation with a third party and this for one of the services in § 1 2. are required, the user is responsible. If the required contract data has not been provided or is not correct, the subscription help legal service cannot guarantee that the termination can be delivered to a third party.
e) The user assures that the specified Content is truthful and does not violate the rights of third parties. If the content provided by the user is not true, no guarantee can be given that the termination can be delivered to a third party.
f) The user is obligated if the termination confirmation is not received within the first 30 days obliged to report this to the legal service of the subscription help. If the user does not comply with this obligation, the subscription help legal service cannot guarantee delivery or compliance with the deadline. The user can report non-receipt of the cancellation confirmation to the support team:that the termination can be delivered to a third party.
f) If the user does not receive confirmation of termination within the first 30 days, he is obliged to report this to the subscription help legal service. If the user does not comply with this obligation, the subscription help legal service cannot guarantee delivery or compliance with the deadline. The user can report non-receipt of the cancellation confirmation to the support team:that the termination can be delivered to a third party.
f) If the user does not receive confirmation of termination within the first 30 days, he is obliged to report this to the subscription help legal service. If the user does not comply with this obligation, the subscription help legal service cannot guarantee delivery or compliance with the deadline. The user can report non-receipt of the cancellation confirmation to the support team:[email protected]
g) The subscription help legal service database is protected by copyright. Users are not permitted to make any content or the database their own in the form of crawling or framing.
2. Blocking the user
If the obligations are not complied with (point 1 ad) or if the platform is not used for its intended purpose, the subscription help legal service reserves the right to block the user.
§ 4 The Legal service of the Abo-Help app
The legal service of the Abo-Help offers every user the opportunity to download the legal service of the Abo-Help app. In this app, the user can take advantage of the above-mentioned services - as on the homepage. Downloading the app is free of charge for the user.
These general terms and conditions apply accordingly to the content when concluding a contract via the app.
§ 5 Liability of the legal service of the subscription help
1. The legal service of Abo-Help has unlimited liability for intent and gross negligence.
2. The legal service of Abo-Help is only liable for simple negligence - except in the case of injury to life, body or health - if essential contractual obligations (cardinal obligations) are violated. Liability is limited to contract-typical and foreseeable damage.
3. The liability in paragraphs 1 and 2 also applies to the vicarious agents of the legal service of the subscription help
4. The subscription help legal service assumes no responsibility for damage caused to the customer by a third party.
5. All content, provider data and provider information are without guarantee.
§ 6 Force Majeure
The legal service of Abo-Help is not liable for force majeure that prevents the legal service of Abo-Help from contractual performance make it significantly more difficult or make the proper execution of the contract temporarily hindered or impossible. All circumstances independent of the will and influence of the contracting parties are considered force majeure, such as:
- natural disasters
- government measures,
- authority decisions,
- Strike
- Disturbances in the area of telecommunications or gateways
Failure to fulfill contractual obligations is not to be viewed as a breach of contract if the contractual partner does everything necessary and reasonable to ensure the service despite the force majeure.
§ 7 Extended service of the legal service of the subscription help
The legal service of the subscription help always aims to offer its users the best possible service. The focus is on the free sending of ready-made cancellation and revocation forms (regarding the process: see § 1 No. 2 General Terms and Conditions of the legal service of the subscription help). Another service also includes, after using Section 1 No. 2 of the General Terms and Conditions, the request for information from the user regarding receipt of their cancellation confirmation from their provider. The user's provision of information is voluntary.
When sending proof of delivery and providing information to the user, it is part of the further service of the legal service of subscription help to inform the user that the user has new can receive non-binding offers regarding his terminated or revoked contract. Acknowledgment takes place in several forms. In the case of the above-mentioned “proof of delivery”, the subscription help legal service hereby points out to the user that the subscription help legal service is only responsible for submitting the user’s declaration of intent to the provider. The provider is responsible for delivery and must provide the user with accessible channels in the form of a mailbox or email inbox. If a letter aimed at terminating a long-term obligation cannot be delivered under the above-mentioned sentence, the user is not entitled to any claims for damages against the subscription help legal service that result from the user suffering damage as a result of a contract extension .
Newsletter
By accepting the general terms and conditions, the data protection regulations and subsequently submitting the cancellation or revocation form, the user accepts that the above-mentioned “proof of delivery” and the A registration for the newsletter may be sent in order to provide information. Only when the newsletter link has been confirmed is the subscription help legal service permitted to send the user non-binding offers regarding their terminated or revoked contracts (so-called double opt-in procedure; for details see data protection regulations).
'switch!'
Another service of the subscription help legal service is the offering of an integrated “comparison portal”. This integrated “comparison portal”, so-called 'switch!', gives the user the opportunity to look for new tariffs. The non-binding offers presented in the integrated
“comparison portal” are provided by cooperation partners.A contract from the integrated “comparison portal” is concluded with one of the affected cooperation partners. The legal service of Abo-Help only acts as an intermediary. When concluding the contract, the user receives the general terms and conditions of his new contract from the cooperation partner concerned. Only the cooperation partner is responsible for the contractual performance.
Satisfaction of the user
The legal service of the subscription help reserves the right to contact the provider about how it relates to the service and the offers was satisfied with the legal service of the subscription help. This communication with the user can take place in writing (also by email) or by telephone.
Advice from our smart managers
The smart managers provide the user with an overview of what is already happening terminated or existing contracts. Users receive personal advice from smart managers. The scope of this advice is to help users change their contract. The user is offered alternative offers from third-party providers. The Abo-Help legal service does not advise on offers relating to long-term obligations, the placement of which requires special qualifications, e.g. in the form of an insurance broker's license.
Other service from the Abo-Help legal service
Another one The service of the legal service of subscription help is the optimization of the offers for its users. Users can be contacted and advised directly by cooperation partners about their contracts and contract requests. The method of contact depends on the channels available to the cooperation partner. In order to optimally structure the offer and provide optimal advice, it is necessary to inform the cooperation partner about certain information provided by the user. With the information received, the cooperation partner prepares the best possible offer for the user. All advice and offers are non-binding for the user. The subscription help legal service is also free for the user. The brokerage commissions when a new contract is concluded with a third-party provider are borne by the third-party provider concerned.
§ 8 Final provisions
1. Changes to the General Terms and Conditions
The subscription help legal service reserves the right to change these General Terms and Conditions without giving reasons.
The user will be given the opportunity to do so after becoming aware of the change to the General Terms and Conditions Terms and conditions to object to these.
The user will be informed about all changes and the cancellation period by email.
2.Invalidity of individual provisions
Should one or more provisions be or become ineffective, this will not affect the effectiveness of the remaining provisions.
3. Contract language
The contract language is German.
4. Prohibition of offsetting
Offsetting is only permitted if it is an undisputed or legally established claim.
5. The subscription help legal service reserves the right to redesign the domain, mobile view and application (app) and, if necessary, expand it with new features.
§ 9 Cancellation policy
The User has the right to revoke this contract within 14 days without giving reasons. The cancellation period begins on the day the contract is concluded.
The user has the option to cancel by post, email or telephone:
Contact details:
Legal services the subscription help
Lerchenweg 3
40789 Monheim am Rhein
Germany
Email:[email protected]
Telephone: 02131/708430
Consequences of revocation:
The services received must be returned after 14 days at the latest.
The subscription help legal service must also refund any payments made by the user for the delivery. This does not apply if the consumer incurred additional costs because he chose a different type of delivery than the inexpensive standard delivery offered by the subscription help legal service.
The entrepreneur must do the same for the repayment Use the means of payment that the user used when making the payment, unless something else has been expressly agreed and the user does not incur any costs as a result.
A compensation is due from the user to the subscription legal service. To provide assistance if the customer requests the legal service of subscription help during the cancellation period.
Cancellation form (sample):
If you want to cancel the contract, please fill out Fill out this form and send it back.
1. To:
Abo-Hilfe legal services
Büchel 12-14
41460 Neuss
Email: support@abo-hilfe .de
Telephone: 02131/708430
2. I/we hereby revoke the contract concluded by me/us for the
purchase of the following goods/the provision of the following service:
The revocation remains valid for terminations that take place immediately sent, untouched. Reversing the termination is the responsibility of the user and his contractual partner.